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LPN Nursing · Therapeutic Communication · Practice question

A teenage patient is admitted to a psychiatric unit. The patient says to the nurse, "I have a secret I want to tell you. You won't tell anyone, will you?" Which is the appropriate nursing response?

Answer & explanation

Correct: "I cannot promise to keep a secret. There are laws to keep you and others safe."

Therapeutic communication requires honesty and transparency, particularly when a patient asks the nurse to commit to keeping a secret before disclosing its content. The nurse cannot agree to confidentiality in advance because the disclosure may involve safety concerns — such as suicidal ideation, self-harm, harm to others, or abuse — that mandate reporting under state and federal law. The response stating that the nurse cannot promise to keep a secret and that laws exist to keep the patient and others safe is both honest and therapeutic. It preserves trust by not making a false promise, informs the patient of legal obligations, and keeps the door open for the patient to share important information. Promising to document the secret in the record without addressing why confidentiality cannot be guaranteed is incomplete and may feel punitive rather than supportive. Promising complete secrecy and invoking HIPAA is factually incorrect — HIPAA contains numerous exceptions for safety and does not prohibit disclosures required by law. Stating that the nurse will always tell the patient's mother is coercive, inappropriate, and violates the adolescent's developing autonomy and privacy rights. The first option correctly models therapeutic honesty while protecting both the therapeutic relationship and legal obligations.

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